FAQ

Below, you can find a overview of the most frequently asked questions. Is your question not there? Then you can either use the contact form or call us + 31 165 857548 or send an e-mail to info@EL4YU.com.

Follow us on social media:

[social_icon title=”Facebook” url=”http://www.facebook.com/el4yu.nl” float=”left” profile_type=”facebook” icon_url=”https://el4yu.com/wp-content/uploads/2011/09/Entypo_f30c0_32.png” window=”yes”] [social_icon title=”Instagram” url=”http://www.instagram.com/el4yu” float=”left” profile_type=”rss” icon_url=”https://el4yu.com/wp-content/uploads/2011/09/Entypo_f32d0_32.png” window=”yes”] [social_icon title=”Pinterest” url=”http://www.pinterest.com/el4yu” float=”left” profile_type=”rss” icon_url=”https://el4yu.com/wp-content/uploads/2011/09/Entypo_f3120_32.png” window=”yes”]

 

Where can I buy El4YU?
 The entire collection is available in our own webshop. Also, El4YU products are available in these stores: in the Netherlands:

  • Haaren – Dierenspeciaalzaak Angela
  • Veghel – Happy Dog Kapsalon

What is the delivery time for my order?

 For most products, the delivery time is 2 to 4 workdays.

What are the shipping costs?
 Orders above € 70,- have free shipping in the Netherlands and in Belgium. If you have a lower order amount, then the shipping costs are €4,95.

The shipping costs to Germany are always €8,95

How can I reach El4YU if I have a question regarding my order?

 You can call us or e-mail us. You can reach us by phone +31 165 857548 (mon to fri 10:00 am – 5:00 pm) or e-mail us on info@EL4YU.com. We will contact you soon.

Can I also order a customized product?

 Call us +31 165 857548, so we can dig into the possibilities for you. (mon to fri 10:00 am – 5:00 pm) or send us an e-mail with your request info@EL4YU.com.

What is the return policy?
 You have the right to return the product within 14 days, without giving a reason. Within this period, you are allowed to look at the product, judge and/or measure it like you would do in a shop.

To return a product, open the return form here, print it and fill the form. Add the form tot he return package and ship it to us.  Be advised that the package is stamped, the shipping costs for return shipping is for your own account.. We advise you to use a traceable way of shipping and to keep the ticket.

What payment methods are allowed?

 In our webshop you can pay using:

  • IDEAL
  • PAYPAL
  • BANCONTACT/MISTERCASH
  • EL4YU banktransfer: IBAN: NL74RABO0308979613
    BIC: RABONL2U

What are the washing instructions?

 Click here for the washing instructions and maintenance advise.

What are the characteristics of the used materials?

 All our products are made from ecological responsible materials. This has many advantages, for you as well for you 4-legged friend and for nature. Here you can find more info and specifics.

Terms and conditions

 Here you can find your terms and conditions.